Quality control and costs of information services
DOI:
https://doi.org/10.3989/redc.1994.v17.i4.450Keywords:
Costs, Information Services, Quality, Cost-benefit analysisAbstract
To supply the best information at mm1mum cost and in the shortest delay is one of the basic requirements to be fulfilled by Information Services. This paper refers to how to evaluate the costs of an Information Service; how to reduce those costs; whether they are to be charged to the users and, if so, how to do it. In addition, the parameters which define the quality of the Service are analyzed, as well as to what extent the Service is able to evaluate the quality of the information it supplies.
Downloads
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2020 Consejo Superior de Investigaciones Científicas (CSIC)
This work is licensed under a Creative Commons Attribution 4.0 International License.
© CSIC. Manuscripts published in both the print and online versions of this journal are the property of the Consejo Superior de Investigaciones Científicas, and quoting this source is a requirement for any partial or full reproduction.
All contents of this electronic edition, except where otherwise noted, are distributed under a Creative Commons Attribution 4.0 International (CC BY 4.0) licence. You may read the basic information and the legal text of the licence. The indication of the CC BY 4.0 licence must be expressly stated in this way when necessary.
Self-archiving in repositories, personal webpages or similar, of any version other than the final version of the work produced by the publisher, is not allowed.
