Main factors influencing the digital transparency in higher education institutions

Yolanda Ramírez; Francisco Montero

doi:10.3989/redc.2024.1.1384

Autores/as

Yolanda Ramírez University of Castilla-La Mancha https://orcid.org/0000-0003-0468-5871
Francisco Montero Universidad de Castilla-La Mancha, Escuela Superior de Ingeniería Informática de Albacete, Departamento de Sistemas Informáticos. https://orcid.org/0000-0002-0902-9681

DOI:

https://doi.org/10.3989/redc.2024.1.1384

Palabras clave:

transparencia online, páginas web, factores, instituciones de educación superior, España

Resumen

Este trabajo tiene como objetivo analizar la transparencia online de las instituciones de educación superior españolas y examinar los factores que explican el grado de dicha transparencia alcanzado por estas instituciones. Para ello, se analizan las páginas web institucionales de todas las universidades españolas y se elabora un índice de transparencia global compuesto por cuatro dimensiones (“E-información”, “E-Servicios”, “E-Participación” y “Navegabilidad, Diseño y Accesibilidad”). Este trabajo evidencia que las universidades españolas son conscientes de la importancia de tener una página web con una adecuada navegabilidad, diseño y accesibilidad. Por el contrario, la “E-información” es la dimensión menos valorada, especialmente en lo que se refiere a la divulgación de los servicios comunitarios y los resultados de los servicios docentes. Además, los resultados muestran que la internacionalidad, el apalancamiento y el tamaño de la institución afectan positivamente a la transparencia online de las universidades españolas. Desde un punto de vista práctico, nuestros resultados podrían ser utilizados por los gestores de las universidades, los reguladores y los organismos de normalización para mejorar la transparencia en línea de las instituciones de educación superior.

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