Efficiency and effectiveness of the service offered by the union catalog of serials publications
DOI:
https://doi.org/10.3989/redc.1994.v17.i4.427Keywords:
Union catalogs of serial publications-Cuba, efficiency, effectiveness, information servicesAbstract
The service ofTered by the union catalog of serial publications that belongs to the collection of the National System for Medical Information of Cuba (Sistema Nacional de Información de Ciencias Médicas de Cuba) was studied . The efficiency and efTectiveness of the service was measured through cost- time-productivity indicators. EfTectivity was evaluated by necessity analysis. The rcsults for efficiency showed positive values, but were not as satisfactory for the effectiveness values. Results are expressed in graphs and tables as absolute numbers and perccntages.
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Published
1994-12-30
How to Cite
Lazo Rodriguez, B. C., González Martínez, M. C., & Díaz del Campo, S. (1994). Efficiency and effectiveness of the service offered by the union catalog of serials publications. Revista Española De Documentación Científica, 17(4), 427–439. https://doi.org/10.3989/redc.1994.v17.i4.427
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Studies
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