Efficiency in the provision of public services: a DEA of the Universidad Complutense de Madrid
DOI:
https://doi.org/10.3989/redc.2007.v30.i1.366Keywords:
data envelopment analysis, university libraries efficiency, libraries evaluationAbstract
This work presents the use of the DEA technique in order to measurethe efficiency of the 26 libraries of the Complutense University,Madrid. To evaluate the efficiency, the following variable inputs correspondingto 2004 have been selected: library staff, number of practicioners,library holdings and number of titles of open serials as an indicator of theresources of each library uses. As variable outputs of library services wehave selected: number of loans, number of interlibrary loans served andborrowed. Fifteen of the 26 libraries analysed, have been evaluated as efficient.The result of the evaluation proves that the inefficiency of somelibraries is basically due to an excess of library resources in relation withthe services they provide
Downloads
References
Achabal, D.; Heineke, J.; Mcintyre, S. Issues and perspectives on retail productivity. Journal of Retailing, 1984, 60 (3), 107-127.
ARL. Association of Research Libraries. Developing Indicators for Academic Library Performance: Ratios from the ARL Statistics. Washington, DC: Association of Research Libraries. Annual.
Boussofiane, A.; Dyson, R. G.; Thanassoulis, E. Applied data envelopment analysis. European Journal of Operations Research, 1991, 52 (1), 1-15. doi:10.1016/0377-2217(91)90331-O
Charnes, A.; Cooper, W.W.; Rhodes, E. Measuring the efficiency of decision making units. European Journal of Operations Research, 1978, 2 (6), 429-444. doi:10.1016/0377-2217(78)90138-8
Chase, R. B.; Aquiliano, N. J. Production and Operation Management: A life Cycle Approach. Homewood, Il.: Richard D. Irwing, 1992.
Chen, T. A measurement of the resource utilization efficiency of university libraries. International Journal of Production Economics, 1997, 53 (1), 71-80. doi:10.1016/S0925-5273(97)00102-3
Coelli, T. J. A Guide to DEAP Version 2.1: A Data Envelopment Analysis (Computer) Program, CEPA Working Paper 96/8, Department of Econometrics, University of New England, Armidale NSW Australia. 1996
Easun, S. Beginner’s. Guide to efficiency measurement: an application of data envelopment analysis to selected school libraries in California. School Library Media Quarterly, 1994, 22 (2), 103-106.
Farrell M. J. The measurement of productive efficiency. Journal of the Royal Satistical Society. Series A (General), 1957, 120 (3), 253-281. doi:10.2307/2343100
Hammond, C. J. Efficiency in the provision of public services: a data envelopment analysis of UK library systems. Applied Economics, 2002, 34 (5), 649-657. doi:10.1080/00036840110053252
ISO 11620. Information and Documentation: Library Performance Indicators. Geneva: International Organization for Standarization 1998.
Klasseny, K. J.; Rusell, R. M.; Chrisman, J. J. Efficiency and productivity measures for high contact services. The Service Industries Journal, 1998, 18 (4), 1-18. doi:10.1080/02642069800000038
Miller, D. M. Profitability = productivity + price recovery. Harvard Business Review, 1984, May-June, 145-153.
Reichmann, G. Measuring university library efficiency using data envelopment analysis. Libri, 2004, 54 (2), 136-146. doi:10.1515/LIBR.2004.136
Reichmann, G.; Sommersguter-Reichmann, M. University library benchmarking: An international comparison using DEA. International Journal of Production Economics, 2006, 100 (1), 131-147. doi:10.1016/j.ijpe.2004.10.007
Roswitha, P.; Boekhorst, T. Measuring Quality. International Guidelines for Performance Measurement in Academic Libraries. IFLA Publication, vol. 76, New Providence, NJ: Bowker-Saur, 1996.
Shim, W. Applying DEA technique to library evaluation in academic research libraries. Library Trends, 2003, 51 (3), 312-332.
Siegel, I. H. Improving Productivity: Measurement for Improvement. Kalamazoo. Michigan: W. E. Upjohn Institute for Employment Research, 1980.
Sharma, K. R.; Leung, P.; Zaleski, H. M. Performance Measurement of Hawaii State Public Libraries: An Application of Data Envelopment Analysis (DEA). Northeastern Agricultural and Resource Economics Association, 1999, 28 (2), 190-198.
Vitaliano, D. F. Assessing public library efficiency using data envelopment analysis. Annals of Public and Cooperative Economics, 1998, 69 (1), 107-122. doi:10.1111/1467-8292.00075
Worthington, A. Performance indicators and efficiency measurement in public libraries. The Australian Economic Review, 1999, 32 (1), 31-42. doi:10.1111/1467-8462.00091
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2007 Consejo Superior de Investigaciones Científicas (CSIC)
This work is licensed under a Creative Commons Attribution 4.0 International License.
© CSIC. Manuscripts published in both the print and online versions of this journal are the property of the Consejo Superior de Investigaciones Científicas, and quoting this source is a requirement for any partial or full reproduction.
All contents of this electronic edition, except where otherwise noted, are distributed under a Creative Commons Attribution 4.0 International (CC BY 4.0) licence. You may read the basic information and the legal text of the licence. The indication of the CC BY 4.0 licence must be expressly stated in this way when necessary.
Self-archiving in repositories, personal webpages or similar, of any version other than the final version of the work produced by the publisher, is not allowed.
