Efficiency in the provision of public services: a DEA of the Universidad Complutense de Madrid
DOI:
https://doi.org/10.3989/redc.2007.v30.i1.366Keywords:
data envelopment analysis, university libraries efficiency, libraries evaluationAbstract
This work presents the use of the DEA technique in order to measurethe efficiency of the 26 libraries of the Complutense University,Madrid. To evaluate the efficiency, the following variable inputs correspondingto 2004 have been selected: library staff, number of practicioners,library holdings and number of titles of open serials as an indicator of theresources of each library uses. As variable outputs of library services wehave selected: number of loans, number of interlibrary loans served andborrowed. Fifteen of the 26 libraries analysed, have been evaluated as efficient.The result of the evaluation proves that the inefficiency of somelibraries is basically due to an excess of library resources in relation withthe services they provide
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