Los servicios de información y referencia en el contexto de la biblioteca universitaria actual

Angel Beumala; María Dolors Mas; Montserrat Ramón; Montserrat Tornés

doi:10.3989/redc.1997.v20.i1.598

Information and documentation services in a university library

Authors

Angel Beumala Biblioteca de la ETS d’Enginyers Industrials de Barcelona. Universitat Politècnica de Catalunya
María Dolors Mas Biblioteca de la ETS d’Enginyers Industrials de Barcelona. Universitat Politècnica de Catalunya
Montserrat Ramón Biblioteca de la ETS d’Enginyers Industrials de Barcelona. Universitat Politècnica de Catalunya
Montserrat Tornés Biblioteca de la ETS d’Enginyers Industrials de Barcelona. Universitat Politècnica de Catalunya

DOI:

https://doi.org/10.3989/redc.1997.v20.i1.598

Keywords:

documentation service, university library, quality

Abstract

Main considerations for the organization of information and documentation services of a Universitary Library are presented. The article is focused on the aspects related lo user's needs and expectations, interpersonal communication skills and Internet exploitation. The work approach used by the librarians of the Information and Reference Service of the Library of the Barcelona Industrial Engineering School is analyzed in the context of service quality.

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Published

1997-03-30

How to Cite

Beumala, A., Mas, M. D., Ramón, M., & Tornés, M. (1997). Information and documentation services in a university library. Revista Española De Documentación Científica, 20(1), 25–38. https://doi.org/10.3989/redc.1997.v20.i1.598

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Issue

Vol. 20 No. 1 (1997)

Section

Studies

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