Information and documentation services in a university library
DOI:
https://doi.org/10.3989/redc.1997.v20.i1.598Keywords:
documentation service, university library, qualityAbstract
Main considerations for the organization of information and documentation services of a Universitary Library are presented. The article is focused on the aspects related lo user's needs and expectations, interpersonal communication skills and Internet exploitation. The work approach used by the librarians of the Information and Reference Service of the Library of the Barcelona Industrial Engineering School is analyzed in the context of service quality.
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Published
1997-03-30
How to Cite
Beumala, A., Mas, M. D., Ramón, M., & Tornés, M. (1997). Information and documentation services in a university library. Revista Española De Documentación Científica, 20(1), 25–38. https://doi.org/10.3989/redc.1997.v20.i1.598
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Section
Studies
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Copyright (c) 1997 Consejo Superior de Investigaciones Científicas (CSIC)
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