Migration from automated systems: policy and management of change in libraries

Abstract

In order to survive, libraries must be able to adapt -flexibly, efficiently and responsively- to user needs. New technological developments serve to help libraries adjust to their new challenges and this is one of the reasons that leads them to migrate from one automated system to another. Implementing a new system is a complex process, owing to the new features being introduced and to the need to migrate data from the first system. This article analyzes why, how and when systems are changed, and includes guidelines for managing the transition: objectives, needs analyses, elaboration of technical specifications, and evaluation. Once the new system is chosen, the management of change begins and involves both the library management and library staff. Finally, the importance of staff participation in the entire process is discussed, including training and channels of communication.