BPMS para la gestión: una revisión sistemática de la literatura

Alicia Martín-Navarro; María Paula Lechuga Sancho; José Aurelio Medina-Garrido

doi:10.3989/redc.2018.3.1532

Autores/as

Alicia Martín-Navarro INDESS (Instituto Universitario de Investigación para el Desarrollo Social Sostenible). Universidad de Cádiz https://orcid.org/0000-0002-9443-6491
María Paula Lechuga Sancho INDESS (Instituto Universitario de Investigación para el Desarrollo Social Sostenible). Universidad de Cádiz https://orcid.org/0000-0003-2340-7615
José Aurelio Medina-Garrido INDESS (Instituto Universitario de Investigación para el Desarrollo Social Sostenible). Universidad de Cádiz https://orcid.org/0000-0003-3120-6426

DOI:

https://doi.org/10.3989/redc.2018.3.1532

Palabras clave:

sistemas de información, BPM, sistemas de gestión de procesos de negocio, sistemas workflow, revisión sistemática de la literatura

Resumen

El objetivo de este trabajo es realizar un análisis sistemático de la literatura para mostrar el estado del arte en la investigación sobre los Sistemas de Gestión de Procesos de Negocio (BPMS, por sus siglas en inglés). Los BPMS representan una tecnología que automatiza los procesos de negocio, conectando a usuarios con sus tareas. Para ello, se realizó una revisión sistemática de la literatura de los últimos diez años, utilizando trabajos científicos indexados en las principales bases de datos del área de conocimiento. Los trabajos generados por la búsqueda fueron posteriormente analizados y filtrados. Entre los hallazgos de este estudio destaca el interés académico y el carácter multidisciplinar de la materia, identificándose este tipo de estudio en distintas áreas de conocimiento. Este estudio sirve como punto de partida para futuras investigaciones en este ámbito que servirían para desarrollar una teoría más robusta y ampliar el interés del tema por su impacto económico en la gestión por procesos.

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