Survey on users’ satisfaction in the library of the university hospital Puerta de Hierro

Abstract

Our purpose was to know users’ opinion on the quality of services provided by the library and the factors that may affect it. A cross-sectional descriptive study undertaken in 2002 in the library of the University Hospital Puerta de Hierro, Madrid using a self-administered questionnaire with 28 items. A total of 106 questionnaires were collected. Of them, 48% were medical professionals, 19% students, 15% residents, 10% other professionals, and 8% trained nurses. Eighty-six per cent of people who attended library did so frequently, mostly to make bibliographic searches (67%), to obtain copies of papers from library funds (63%), and to consult the latest issues received (59%). Ninety-four per cent of users were satisfied. The least satisfied users were medical and other professional and residents. Users showed a medianhigh level of satisfaction with regard to the services provided by the library and a low level of satisfaction with regard to infrastructure, size and furniture of the reading room.