Factores del diseño web orientado a la satisfacción y no-frustración de uso

Yusef Hassan Montero

doi:10.3989/redc.2006.v29.i2.291

Authors

Yusef Hassan Montero Grupo SCImago. Universidad de Granada

DOI:

https://doi.org/10.3989/redc.2006.v29.i2.291

Keywords:

web design, satisfaction of use, frustration of use, usability, user experience, aesthetics, accessibility, usefulness, findability, credibility

Abstract

In this paper we aim to investigate the use of web sites. We add an explanatory model from the perspective of design impact in the end-user satisfaction. In this model we identify seven main design factors: functionality, accessibility, findability, usefulness, aesthetics, credibility and usability. They have been categorized as hygienic or motivator according to their orientation towards the prevention of the frustration of use or the satisfaction of use they cause. The usability is the more important of those factors because it has a transversal function in the model: the usability interrelates the rest of design factors. We discuss the importance of each factor in the user experience, depending on the interactive context, and also the utility of analysing satisfaction from both hygienic-motivator dimensions.

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