Aportación de la gestión de calidad a Bibliotecas y Servicios de Documentación

E. Garcia-Morales Huidobro

doi:10.3989/redc.1995.v18.i1.661

Total Quality Management in Libraries and Information Services

Authors

E. Garcia-Morales Huidobro Gabinete de Asesores Documentalistas, S. A.

DOI:

https://doi.org/10.3989/redc.1995.v18.i1.661

Keywords:

Total Quality Management, customer oriented service, continuous improvement

Abstract

Libraries and information Services must look forward and adapt their services in a changing environment. To apply Total Quality Management philosophy and techniques is the way to obtain satisfaction of customer needs and continuous improvement in our work processes.

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Published

1995-03-30

How to Cite

Garcia-Morales Huidobro, E. (1995). Total Quality Management in Libraries and Information Services. Revista Española De Documentación Científica, 18(1), 9–18. https://doi.org/10.3989/redc.1995.v18.i1.661

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Issue

Vol. 18 No. 1 (1995)

Section

Studies

License

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